Chocolates may not be returned for a refund once they have left our premises. At our discretion, we may replace chocolates or refund the purchase price for damage in transit due to packaging failure or rough handling by the delivery service. If the product shipped did not correspond with your order, we will replace or refund. Please email us with a photo of the product as received if you believe that you are owed a refund or replacement.

Please note: Buyers should request a refund within 14 days of purchase by emailing admin@birminghamchocolate.com and including the image(s) of the item in question supporting the reason for the refund request. There is no return shipping for food items and the user will not be charged for return shipping.